Frequently Asked Questions

Explore our comprehensive FAQ section to find answers to common queries about our pet clinic's services, appointments, and pet care tips, making informed decisions for your beloved companion.

1. General Questions

At our pet clinic, we offer a comprehensive range of veterinary services to cater to the needs of your beloved pets. Some of the key services we provide include:

  • Wellness Exams: Regular check-ups to assess your pet’s overall health and detect any potential issues early on.

  • Vaccinations: We offer a complete vaccination program tailored to your pet’s age, lifestyle, and specific health needs.

  • Preventive Care: We provide preventive measures such as flea and tick control, heartworm prevention, and deworming treatments to keep your pet healthy.

  • Dental Care: Our clinic offers dental cleanings, oral health assessments, and treatment for dental diseases to maintain your pet’s oral hygiene.

  • Surgery: We perform a wide range of surgical procedures, including spaying, neutering, soft tissue surgery, and minor orthopedic procedures.

  • Laboratory Services: We have an in-house laboratory for quick and accurate diagnostic tests, including blood work, urinalysis, and fecal examinations.

  • Radiology: Our clinic is equipped with advanced imaging technology, such as X-rays, to aid in diagnosing and monitoring your pet’s health.

  • Internal Medicine: Our experienced veterinarians are skilled in diagnosing and managing various medical conditions, providing personalized treatment plans for your pet.

  • Emergency Care: We offer emergency services during regular business hours to provide immediate attention to pets in critical situations.

  • Nutritional Counseling: We provide guidance on proper nutrition, diet plans, and weight management to ensure your pet receives the best dietary care.

  • Behavioral Consultations: Our veterinarians can address behavioral issues and provide guidance to help you better understand and manage your pet’s behavior.

  • Microchipping: We offer microchipping services to provide a permanent form of identification for your pet, increasing the chances of a safe return if they ever get lost.

Scheduling an appointment for your pet at our clinic is simple and convenient. Here are the steps to schedule an appointment:

  • Phone Call: Give us a call on +91-722 384 7355 at our clinic during our operating hours. Our friendly reception staff will assist you in finding a suitable appointment slot.

  • Online Booking: Visit our clinic’s website and look for the “Book an Appointment” or “Schedule an Appointment” button. We have an online booking system where you can choose a date and time that works best for you.

  • Walk-In: If you prefer to visit our clinic in person, you can walk in and inquire about available appointments. However, please note that scheduled appointments take priority, so there might be a waiting time if you choose the walk-in option.

  • Emergency Appointments: In case of emergencies or urgent medical situations, please inform our reception staff, and we will prioritize your pet’s appointment accordingly.

  • Provide Information: When scheduling the appointment, be ready to provide some basic information about your pet, such as their name, age, breed, and any specific concerns or symptoms they are experiencing. This helps us prepare for the appointment and allocate the necessary time and resources.

  • Remember, it’s always a good idea to schedule appointments in advance, especially for routine check-ups or non-urgent matters. This allows us to accommodate your preferred date and time while ensuring efficient and timely care for your pet. If you need to reschedule or cancel an appointment, please notify us as soon as possible, so we can offer that time slot to another pet owner in need.

  • Monday to Friday: 10:30 AM to 8:30 PM

  • Saturday and Sunday: 10:00 AM to 9:00 PM

  • For Emergency we are open 24x7

Yes, our clinic provides comprehensive emergency services for pets, ensuring swift and expert care during urgent situations, even outside regular hours. The charge for the emergency service is ₹1,000

We accept various payment methods for your convenience, including Cash, UPI, Paytm, Google Pay, and other digital payment options like mobile wallets.

Preparing your pet for a visit to the clinic can help ensure a smoother and less stressful experience for both you and your furry companion. Here are some tips on how to prepare your pet:

  • Familiarize Your Pet: Introduce your pet to their carrier or crate ahead of time if they will be traveling in one. Make it a comfortable and familiar space by placing familiar bedding or toys inside.

  • Secure Transportation: If you are traveling by car, ensure that your pet is safely secured in a carrier or restrained with a harness or seatbelt. This helps ensure their safety during the journey.

  • Bring Medical Records: Bring any relevant medical records, vaccination history, or previous test results, especially if it’s your first visit to the clinic. This information can help the veterinarian better understand your pet’s medical history and provide appropriate care.

  • Note Behavioral Changes: If you notice any recent changes in your pet’s behavior, appetite, or overall health, make note of it and inform the veterinarian during the visit. This information can be valuable in diagnosing potential issues.

  • Update Identification: Ensure your pet’s identification tags or microchip information is up to date with your current contact details. This is important for their safety and in case they accidentally get separated from you.

  • Bring Comfort Items: Consider bringing your pet’s favorite blanket, toy, or treats to help them feel more at ease during the visit. Familiar scents and items can provide comfort in an unfamiliar environment.

  • Calm and Soothe: Remain calm and reassuring to help keep your pet relaxed. Your demeanor can influence their comfort level during the visit. If your pet tends to get anxious, speak with the veterinarian in advance about possible anxiety-reducing techniques or medications.

  • Leash or Carrier: Ensure you have a leash for dogs or a secure carrier for cats and small pets. This helps keep them safe and prevents any potential escape or altercation with other animals in the clinic waiting area.

    By following these preparation tips, you can help create a more positive experience for your pet during their visit to the clinic. Remember, our team is here to provide compassionate care and support for both you and your pet throughout the visit.

The specific vaccinations your pet needs and the timing of those vaccinations can vary depending on factors such as the species, age, lifestyle, and geographic location. However, here are some common vaccinations recommended for pets:

    For Dogs

  • Rabies: This vaccination is crucial for dogs as it protects against the deadly rabies virus. It is often required by law in many regions.

  • Distemper: This vaccination protects against a highly contagious and potentially fatal viral disease that affects a dog’s respiratory, gastrointestinal, and nervous systems.

  • Parvovirus: This vaccine guards against parvovirus infection, which can cause severe and life-threatening diarrhea and dehydration in dogs.

  • Canine Adenovirus: This vaccine helps protect against infectious canine hepatitis, a viral disease that affects the liver and can lead to serious illness.

  • Bordetella: Also known as the “kennel cough” vaccine, it protects against a respiratory infection often contracted in environments with a high concentration of dogs, such as boarding facilities or dog parks.


  • For Cats

  • Rabies: Similar to dogs, cats should receive the rabies vaccination to protect against rabies, a fatal viral disease.

  • Feline Distemper (Panleukopenia): This vaccine safeguards against a highly contagious viral infection that affects a cat’s gastrointestinal tract and immune system.

  • Feline Herpesvirus and Calicivirus: These vaccines help protect against upper respiratory infections in cats, often referred to as “cat flu.”

  • Feline Leukemia: This vaccine is recommended for cats at risk of exposure to feline leukemia virus, a contagious and potentially fatal disease.

  • Feline Immunodeficiency Virus (FIV): This vaccine is available for cats at risk of FIV infection, such as those with outdoor access.

  • It’s important to note that this is not an exhaustive list, and there may be additional vaccinations recommended based on individual circumstances. Your veterinarian is the best resource for determining the specific vaccines your pet needs and their appropriate timing. They will create a customized vaccination schedule tailored to your pet’s health needs and lifestyle.

    It’s essential to keep your pet’s vaccinations up to date to ensure their protection against preventable diseases. Regular discussions with your veterinarian will help ensure your pet receives the necessary vaccinations for their overall health and well-being.

As a responsible pet owner, it’s important to be aware of potential signs that indicate your pet may need medical attention. While this list is not exhaustive, here are some common signs to watch for:

  • Changes in Appetite: Significant decrease or loss of appetite, sudden weight loss, or excessive hunger can be signs of underlying health issues.

  • Changes in Water Intake: Increased thirst or excessive drinking, or conversely, decreased water intake, can indicate various medical conditions.

  • Lethargy: Unusual or persistent lethargy, lack of energy, or reluctance to engage in regular activities may be a sign of illness or discomfort.

  • Vomiting or Diarrhea: Frequent or prolonged episodes of vomiting or diarrhea, especially if they contain blood or are accompanied by other symptoms, should be evaluated by a veterinarian.

  • Respiratory Issues: Difficulty breathing, rapid or shallow breathing, coughing, or wheezing can indicate respiratory problems that require medical attention.

  • Changes in Urination: Frequent urination, difficulty urinating, bloody urine, or straining to urinate are potential signs of urinary tract issues or other medical conditions.

  • Skin and Coat Changes: Persistent itching, hair loss, redness, inflammation, sores, lumps, or a dull and unhealthy coat may be indicators of underlying skin conditions or allergies.

  • Behavioral Changes: Noticeable changes in behavior, such as aggression, excessive vocalization, sudden anxiety, confusion, or disorientation, could indicate a medical issue.

  • Eye or Ear Issues: Redness, swelling, discharge, cloudiness, excessive tearing, or any signs of pain or discomfort in the eyes or ears require veterinary attention.

  • Lameness or Mobility Issues: Difficulty walking, limping, stiffness, reluctance to exercise, or any sudden changes in mobility should be evaluated by a veterinarian.

  • Changes in Bowel Movements: Consistent constipation or bloody, tarry, or black stools may indicate gastrointestinal issues or other health concerns.

  • Unexplained Weight Loss or Gain: Significant weight loss or gain without a change in diet or activity level may be a sign of an underlying health problem.

It’s important to remember that pets may hide signs of illness or discomfort, so any change in behavior, appearance, or routine warrants attention. If you notice any concerning symptoms or have any doubts about your pet’s health, it’s always best to consult with a veterinarian for a proper evaluation and guidance. Early detection and timely medical intervention can greatly improve the outcome for your pet’s health.

Yes, we provide grooming services for pets at our clinic. We understand the importance of regular grooming in maintaining your pet’s overall health and well-being. Our grooming services are designed to help keep your pet clean, comfortable, and looking their best. Our grooming services typically include:

  • Bathing: We offer professional bathing services using pet-safe shampoos and conditioners. Our experienced groomers will ensure that your pet is thoroughly cleaned and their coat is properly conditioned.

  • Brushing and De-shedding: Regular brushing helps to remove loose hair, prevent matting, and maintain a healthy coat. Our groomers will carefully brush your pet’s fur to keep it clean, tangle-free, and reduce shedding.

  • Haircuts and Styling: We provide haircuts and styling services based on your preferences and your pet’s breed requirements. Our groomers are skilled in various grooming techniques and can trim or style your pet’s coat as needed.

  • Nail Trimming: Keeping your pet’s nails at an appropriate length is important for their comfort and mobility. Our groomers will carefully trim your pet’s nails to ensure they are not too long or sharp.

  • Ear Cleaning: We offer gentle ear cleaning to help prevent ear infections and remove excess wax or debris from your pet’s ears. This is done using pet-safe ear cleaning solutions and techniques.

  • Anal Gland Expression: If necessary, we can provide anal gland expression to prevent discomfort or potential issues related to the anal glands.

  • Please note that grooming services may vary depending on your pet’s species, breed, and specific grooming needs. Our groomers will discuss your preferences and your pet’s requirements before starting any grooming session.

    If you have any specific grooming requests or would like to schedule a grooming appointment for your pet, please reach out to our clinic. Our team is dedicated to providing a comfortable and stress-free grooming experience for your furry friend.

2. Emergency Help Questions

In the event of a pet emergency during our regular hours, please call us immediately at 0722 384 7355 for prompt assistance and guidance.

Yes, we extend our services beyond regular hours to provide essential emergency care for your pet when urgent situations occur.

A pet emergency can encompass a range of situations that require immediate attention from a veterinarian. While it's essential to consult a vet for specific guidance, here are some common scenarios that often constitute a pet emergency:

  • Difficulty Breathing: Labored breathing, choking, or persistent coughing can indicate a respiratory emergency.

  • Severe Injury: Any traumatic injury, such as fractures, wounds with heavy bleeding, or severe lacerations, should be treated as an emergency.

  • Toxic Ingestion: If your pet ingests a toxic substance, such as chemicals, medications, or certain foods (e.g., chocolate, grapes, onions), seek immediate assistance.

  • Heatstroke: Overheating in pets, especially in hot weather, can lead to heatstroke, characterized by excessive panting, drooling, and collapse.

  • Seizures: Uncontrolled seizures or prolonged seizures require immediate evaluation.

  • Unconsciousness: If your pet loses consciousness or remains unresponsive, it's an emergency.

  • Difficulty Giving Birth: If your pregnant pet experiences prolonged contractions without delivering a puppy or kitten, or if birthing complications arise, seek help.

  • Sudden Weakness or Collapse: If your pet suddenly becomes weak, lethargic, or collapses, it could signal various underlying issues that need urgent attention.

  • Bloat or Gastric Torsion: Symptoms may include a distended abdomen, retching without vomiting, and restlessness, which require immediate evaluation.

  • Allergic Reactions: Severe allergic reactions, such as swelling, hives, or difficulty breathing, are emergencies.

  • Inability to Urinate: A pet struggling to urinate may have a urinary blockage, which can become life-threatening.

  • Eye Injuries: Severe eye injuries with visible damage or excessive tearing should be treated promptly.

  • Remember that this list is not exhaustive, and it's always better to err on the side of caution. If you are unsure whether a situation constitutes an emergency, it's best to contact a veterinarian or an emergency pet clinic for advice. Rapid response can often make a significant difference in your pet's outcome during an emergency.

Absolutely, if you suspect that your pet is experiencing an emergency, calling ahead can be incredibly beneficial for both you and your pet. Here's how you can prepare the clinic for your pet's arrival in case of an emergency:

  • Contact the Clinic: First, call the veterinary clinic or the emergency pet hospital to inform them of the situation. Provide details about your pet's condition, including symptoms and any potential causes or recent events.

  • Follow Guidance: The clinic staff will guide you on what immediate actions to take based on the information you provide. They may offer instructions on how to stabilize your pet or administer first aid if necessary.

  • Prepare for Transport: If your pet needs to be transported to the clinic, ensure you have a secure carrier or means of transport ready. Keep your pet as calm and comfortable as possible during the journey.

  • Notify Estimated Arrival Time: Let the clinic know when you expect to arrive. This allows them to prepare the necessary equipment, medication, and staff for your pet's immediate care.

  • Ask About Any Requirements: Inquire if there are specific requirements for your pet's arrival, such as paperwork, insurance information, or financial arrangements. Having these in order can expedite the process.

  • Emergency Contact Information: Ensure you have the clinic's emergency contact number handy, along with the address and directions if it's your first visit. This can save precious time.

  • Stay Calm: While it's undoubtedly a stressful situation, try to remain as calm as possible. Your pet may pick up on your emotions, so a soothing and composed demeanor can help ease their anxiety.

  • Remember that in a pet emergency, time is of the essence. By calling ahead and following the clinic's guidance, you can help ensure that your pet receives the necessary care as quickly as possible, potentially making a significant difference in their outcome. Veterinary professionals are there to assist and guide you through these challenging moments, so don't hesitate to reach out for help when needed.

Absolutely, knowing some basic pet first aid techniques can be invaluable when you're en route to the clinic during a pet emergency. Here are some recommendations:

  • Stay Calm: Keep yourself and your pet as calm as possible. Speak to your pet in soothing tones to reduce stress.

  • Bleeding Control: If your pet is bleeding, apply gentle pressure with a clean cloth or bandage to stop or slow the bleeding. Elevate the injured area if possible.

  • Respiratory Distress: If your pet is having difficulty breathing, ensure their airway is clear of any obstructions. You can perform the Heimlich maneuver by giving a few quick, upward abdominal thrusts to help remove an obstruction.

  • Fractures: If you suspect your pet has a broken bone, immobilize the area using a splint or a makeshift support to prevent further injury. Avoid putting pressure on the fracture.

  • Burns or Scalds: For burns or scalds, cool the affected area with cold running water for several minutes. Do not use ice, as it can damage the skin further.

  • Choking: If your pet is choking and can't breathe, you can perform the Heimlich maneuver, or for smaller pets, hold them upside down and gently shake to dislodge the object.

  • Poisoning: If you suspect poisoning, contact a poison control hotline or your veterinarian immediately. Do not attempt to induce vomiting without professional guidance.

  • Seizures: During a seizure, keep your pet away from hazards, cushion their head with a soft object, and ensure they have a clear breathing space. Do not put your hands near their mouth, as they may inadvertently bite.

  • Heatstroke: If your pet is overheated, use cool, not cold, water to lower their body temperature gradually. Wet their paws and body with a damp cloth and provide access to drinking water.

  • Transportation: Secure your pet in a carrier or a safe area of your vehicle to prevent further injury during transportation to the clinic.

  • Always remember that these are basic first aid guidelines, and professional veterinary care is essential in emergencies. It's crucial to contact your veterinarian or an emergency pet clinic as soon as possible to ensure proper diagnosis and treatment. Additionally, consider taking a pet first aid and CPR course to be better prepared for emergencies.